Q1 Murphy's Law

8. Troubleshooting


Everything is going well, when suddenly Murphy’s computer shuts down. Murphy says, "now what?" Your challenge is to discover what went wrong and how to fix the problem.

iPad users should visit the Grant Wood Area Education Agency Troubleshooting Tutorials and information for iPads.

Key Vocabulary

Malware: Malware is software that is intended to damage or disable computers and computer systems.

Virus: A virus is a program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes.

I Can Statements

  • troubleshoot computer problems
  • fix problems on my computer
  • create flowcharts to show how I solved the problem
  • run anti-virus software


1. Take notes and create a step-by-step troubleshooting flowchart describing all the steps that you must go through to troubleshoot the problems listed below in steps 2,3, and 4. You can click on this link to a Google drawing that has been started for you, copy it, save to your own location, and edit it as a class, in small groups, or individually.  Link to drawing



Flowchart Applications

There are several free applications for creating flow charts. Try them out to see which one you like the best:

A. Training Video

B. Popplet

Popplet Training video (schooltube)

C. Creately (needs Flash), has a free account.

2. Watch Basic Computer Troubleshooting below. Remember to take notes and add to the flowchart!

Direct link to the recording 

Step 3 Malware, viruses, and troubleshooting

3. Work with a team of 3 or in partners and select one of the videos below. Take notes to share with the others, and add important trouble-shooting steps to your flow chart.

                Windows computer malware and troubleshooting:

Direct link

Additional Resource: Microsoft Windows Support - How to prevent and remove viruses and other malware

    What's the Difference Between Viruses and Malware? (youtube video)

Direct link

      This last video is from about malware from the FTC (Federal Trade Commission).


4. Save and share a link to your flowchart with your instructor.   

Completing this Quest

Saved the visual organizer in your File Space and submitted it as instructed by your teacher.

Check off this Quest on the 21t4s roadmap 


I am ready for the next Quest Now What?


Competencies & Standards

MITECS   Michigan Integrated Technology Competencies for Students, and

ISTE Standards for Students

1. Empowered Learner
a. articulate and set personal learning goals, developing strategies leveraging technology to achieve them, and reflect on the learning process itself to improve learning outcomes
c. use technology to seek feedback that informs and improves their practice and to demonstrate their learning in a variety of ways
d. understand the fundamental concepts of technology operations, demonstrate the ability to choose, use and troubleshoot current technologies, are able to transfer their knowledge to explore emerging technologies

5. Computational Thinker
c. break problems into component parts, extract key information and develop descriptive models to understand complex systems or facilitate problem solving

Common Core Standards

CCSS.ELA-Literacy.CCRA.W.4 Produce clear and coherent writing in which the development, organization, and style are appropriate to task, purpose, and audience.

CCSS.ELA-Literacy.CCRA.W.5 Develop and strengthen writing as needed by planning, revising, editing, rewriting, or trying a new approach.