Service Model Basics

About

The way IT services are implemented and managed is critical to many aspects of your work.  Developing and using a service model ensures you are dependable (work is done to completion), efficient (work is scheduled to maximize use of your time), and quality (work provides a feedback loop for constant improvement). 

Topics

For Service Model Basics, we are focusing on the following main topics:

  1. Introduction to IT Support Service Model
  2. Service Initiation
  3. Service Implementation
  4. Service Improvement

Other than the Introduction, Each topic has one or more sub-pages that go into some more depth.